Shipping policy

Shipping & Delivery

We currently fulfill orders from two warehouse locations to ensure the fastest and most efficient delivery possible:

  • Miami, Florida, USA – Serving customers in the United States, Canada, and select destinations in the Americas.
  • Split, Croatia – Serving customers throughout Europe and the rest of the world.

Orders are generally shipped from the warehouse closest to the delivery destination, subject to product availability and inventory levels.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please note that processing times may be longer during peak seasons, product launches, or promotional periods.

Shipping Rates

United States

  • Standard Shipping: $5.99
  • Free Standard Shipping on orders over $100
  • Express Shipping: $19.99

Canada

  • Standard Shipping: $13.99

European Union

  • Standard Shipping: $8.99

Non-EU Europe

Including but not limited to the United Kingdom, Switzerland, Norway, Serbia, Bosnia and Herzegovina, Montenegro, and North Macedonia.

  • Standard Shipping: $14.99

Rest of World

  • Standard Shipping: $19.99
Estimated Delivery Times

Delivery times are estimates and may vary depending on destination, customs processing, weather conditions, carrier delays, and other factors beyond our control.

United States

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Canada

  • Standard Shipping: 5–10 business days

European Union

  • Standard Shipping: 3–8 business days

Non-EU Europe

  • Standard Shipping: 5–12 business days

Rest of World

  • Standard Shipping: 7–21 business days
Customs, Duties & Taxes

For international orders, customs duties, taxes, import fees, and other charges may be imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

We recommend checking with your local customs authority for additional information regarding potential import fees.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing tracking details.

Please allow up to 24–48 hours for tracking information to become active after shipment.

Delivery Delays

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

  • Customs inspections
  • Carrier disruptions
  • Severe weather conditions
  • Public holidays
  • High shipping volume periods

We appreciate your patience and understanding should any unexpected delays arise.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible and we will do our best to assist before the order is shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team within 7 days of delivery (or expected delivery date) so we can investigate and assist with a resolution.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team and we will be happy to assist you.